Trends, deep dives and practitioner stories from the AI contact center.
Product
For years, the rule was simple: on the WhatsApp business platform you wrote, you didn't talk. The call button, for company numbers, simply didn't exist. Since July 2025 it does. WhatsApp Business Calling arrived with the general availability of the API, and with it something traditional phone lost long ago: the customer knowing who's calling before they pick up.
Robotic Process Automation and the Contact Centre. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Top 10 Customer Engagement Trends for 2016. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.
5 Tips for Optimizing Customer Feedback Surveys. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
The Power of Live Chat for Online Customer Service. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
5 Tips for Employee Engagement in the Contact Center. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…
6 Key Words for Driving Social Media Engagement. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
5 Tips for Communicating with Unhappy Customers. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Digital vs. Humanized Customer Experience: Striking a Balance. Engage your customers wherever they are, no matter their communication channel, with an intuitive and…
5 Ways to Drive Productivity in the Contact Center. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
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Chat and verified calls in one thread. 4x more conversions on your customers' favorite channel.
From the blogWhatsApp Business Calling, explained without the hypeDiscoverAI & quality
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