WISMO: the question that floods you
"Where is my order?" can be half your volume in peak season — and sells nothing.
Retail & e-commerce
From "where is my order?" to the next purchase
Absorb seasonal peaks, automate order tracking and turn service into sales — across the 18+ channels your customers shop on.
Industry challenges
Retail is decided in three moments of truth
Brutal seasonal peaks
Black Friday, Christmas, sales: 10x volume in days, impossible to cover by hiring.
Abandoned carts
Every unanswered doubt at checkout is a sale evaporating.
The Vocalcom answer
Service that costs less and sells more
AI that resolves WISMO
Order status, changes and returns handled autonomously, 24/7, on the customer's channel.
Campaigns that convert
Delivery alerts, cart recovery and segmented offers on WhatsApp with approved templates.
Payment in the conversation
From advice to checkout without leaving the chat: less friction, bigger basket.
Elasticity for the peaks
AI absorbs seasonal volume; your agents keep the assisted sales.
Talk to a retail CX expert
Brands and marketplaces across Europe and Latin America.