AI Dialer: Next Generation Dialing Solution
Powered by advanced algorithms, it outperforms traditional predictive dialers by dynamically adjusting to your agent count, ensuring maximum efficiency with minimal call drop.
Talking with customers is your business. Making it easy is ours.
With caller ID reputation management and more than 8 different dialer modes available on Vocalcom, you can optimise your calling efficiency.
Predictive dialing
Our predictive algorithms adjust dialing automatically so your agents spend as much time as possible talking to leads or customers.
Progressive dialing
Thanks to automatic dialing, your agents don't waste time on unproductive calls: Vocalcom detects failed calls and classifies them to retry according to the defined settings.
Preview dialing
For campaigns that need special care, we offer a mode where the agent decides when to place the call and previews the contact's data on screen first.
Agentless
An extra mode for your outbound campaigns. Our software launches calls automatically and, when they're answered, activates an AI agent that you define yourself.
Intelligent Predictive Dialer
Maximize your teams' productivity by automating the dialing process and cutting wait times. When Vocalcom detects an answering machine, you can choose to classify it automatically or leave a message. You can configure each type of unsuccessful call to retry as many times as you decide. Learn more
Spam-free, on autopilot.
Vocalcom handles caller-ID rotation, branded calling, and carrier attestation in the background, so nobody on your team has to think about it. Carriers see a verified business call and let it ring through. Scan, Clean & Go keeps your phone number database clean, accurate and up to date — in real time.
Branded Call: multiply your answer rate by 5
Customers increasingly ignore unknown numbers, hurting how companies reach their customers. Branded Call shows your company name, even when your number isn't saved in the recipient's contacts. Users immediately know who's calling, restoring trust and significantly improving answer rate and reachability.
WhatsApp: the new strategic channel for outbound
One channel is no longer enough. Use them all. Connect instantly with voice or video calls right inside WhatsApp. 76% of consumers want to switch easily between calls and messages depending on the context. Improve your contact rate, follow up with prospects and convert them faster. Start today.
Your best agents for your best customers
With profile management, you can assign the most suitable agents to your best customers. This feature lets you align each lead's or customer's profile so the most qualified agent is the one who interacts with them — increasing sales opportunities and satisfaction without losing productivity.
Record and transcribe every call
Every call is recorded, transcribed and automatically synced with your CRM. Get summaries with the key actions, topics discussed, sale-compliance check and next steps. Cut post-call handling time from 2 minutes to just 15 seconds and improve your data quality.
AI that qualifies leads
Automate lead pre-qualification, scheduling and follow-up with AI. Your team only talks to qualified prospects. Offer self-service for re-contact and let customers choose when to be contacted, improving their experience.
AI Agents for Collections
Automate and scale your collections processes with omnichannel AI agents that handle interactions efficiently, consistently and securely.
- Negotiate commitments and payment promises in real time.
- Record agreements and automatically update CRM, ERP and management systems.
- Personalize conversations based on each customer's profile and behavior.
- Operate 24/7 across voice, WhatsApp and digital channels.
- Escalate to a human agent when the situation requires specialized intervention.
Intelligent Predictive Dialer
Maximize your teams' productivity by automating the dialing process and cutting wait times. When Vocalcom detects an answering machine, you can choose to classify it automatically or leave a message. You can configure each type of unsuccessful call to retry as many times as you decide. Learn more
Spam-free, on autopilot.
Vocalcom handles caller-ID rotation, branded calling, and carrier attestation in the background, so nobody on your team has to think about it. Carriers see a verified business call and let it ring through. Scan, Clean & Go keeps your phone number database clean, accurate and up to date — in real time.
Branded Call: multiply your answer rate by 5
Customers increasingly ignore unknown numbers, hurting how companies reach their customers. Branded Call shows your company name, even when your number isn't saved in the recipient's contacts. Users immediately know who's calling, restoring trust and significantly improving answer rate and reachability.
WhatsApp: the new strategic channel for outbound
One channel is no longer enough. Use them all. Connect instantly with voice or video calls right inside WhatsApp. 76% of consumers want to switch easily between calls and messages depending on the context. Improve your contact rate, follow up with prospects and convert them faster. Start today.
Your best agents for your best customers
With profile management, you can assign the most suitable agents to your best customers. This feature lets you align each lead's or customer's profile so the most qualified agent is the one who interacts with them — increasing sales opportunities and satisfaction without losing productivity.
Record and transcribe every call
Every call is recorded, transcribed and automatically synced with your CRM. Get summaries with the key actions, topics discussed, sale-compliance check and next steps. Cut post-call handling time from 2 minutes to just 15 seconds and improve your data quality.
AI that qualifies leads
Automate lead pre-qualification, scheduling and follow-up with AI. Your team only talks to qualified prospects. Offer self-service for re-contact and let customers choose when to be contacted, improving their experience.
AI Agents for Collections
Automate and scale your collections processes with omnichannel AI agents that handle interactions efficiently, consistently and securely.
- Negotiate commitments and payment promises in real time.
- Record agreements and automatically update CRM, ERP and management systems.
- Personalize conversations based on each customer's profile and behavior.
- Operate 24/7 across voice, WhatsApp and digital channels.
- Escalate to a human agent when the situation requires specialized intervention.
Centralize the execution of your outbound telephony
Explore how to run outbound campaigns with automatic dialers, real-time supervision and clear metrics by campaign and agent to make decisions during execution.
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