-30%
The traditional call is sinking
In Chile, recovery for banks, retail finance and telcos dropped 30% after anti-spam prefixes. Regulation is advancing across regions.
Collections · Debt recovery
Transform your collections with WhatsApp Business Calling
Debtors ignore unknown numbers. They don't ignore a verified call from your brand. From reminder to payment agreement, without leaving WhatsApp.
WhatsApp call…
B
Example Bank
Verified business account
"Payment reminder — shall we talk about your payment plan?"
The problem
Traditional phone collections is in crisis
No identity
Debtors don't answer strangers
Rotated numbers, flagged prefixes, carrier filters: in collections, not being recognized means not collecting.
The dilemma
Voice remains irreplaceable
The industry itself admits it: a synchronous call multiplies agreements versus asynchronous channels. Giving up voice isn't an option — changing where it happens is.
WhatsApp Business Calling solves the whole equation: the effectiveness of voice, with your brand's verified identity, on the channel your customers open every day.
The full cycle
From early-stage delinquency to payment, in one thread
Pre-delinquency
Before due date
Reminders that actually get opened
Verified templates with date, amount and payment button, read within minutes.
+17% contact rate in preventive collections
Early delinquency
1–30 days
The verified call that negotiates
Your agent calls with your brand name on screen and the full history in view.
Up to +46% recovery with promise-to-pay
Agreement & payment
In the same conversation
From commitment to cash, frictionless
Written agreement in the thread, instant payment link, verified confirmation.
Up to 2 days off average time-to-pay
Capabilities
The whole collections operation, inside your contact center platform
Brand-verified calls
Your name and Meta verification on the debtor's screen. More answers, zero number burnout.
AI collections agent
Reminders, balance queries and payment plans within your rules, escalating to a human agent.
Segmentation by delinquency bucket
Tone, frequency and channel tuned to each profile, with automatic escalation.
Agreements and payments in the chat
Plan confirmed in writing, payment link in the thread, verified confirmation.
Recording and full traceability
Every action recorded and archived: complete evidence for audits and disputes.
Compliance by design
Calling hours, frequency, consents and data protection as platform rules.
Debt recovery, measured on the right channel
80%
of messages opened within the first 5 minutes
+46%
recovery on overdue debt with promise-to-pay
-50%
call time to close an agreement (Meta)
-2 days
average time-to-pay after the reminder
Industry reference metrics. In your demo, we benchmark them against your own portfolio.
FAQ
Can you run collections on WhatsApp?
Yes: reminders with approved templates and, since 2025, verified calls. The whole cycle in one conversation.
Is it legal?
Yes, respecting data protection, calling hours and fair treatment per country — applied as platform configuration.
How does it improve contact rates?
Messages read in minutes, calls with a verified name, and automatic multichannel fallback.
Can I automate with AI?
Yes: an AI agent handles reminders and proposes plans within your rules, escalating to humans when needed.
Does it integrate with my collections system?
Yes, via CRM or API: balances, promises and outcomes synced in real time.
Recover more debt on the channel your customers actually open
Contact, negotiation and payment in a single conversation — with your brand's verified voice.