The mass outage
One incident, thousands of simultaneous calls: the worst moment to leave customers unanswered.
Energy & utilities
Outages, bills and collections: CX for essential services
When the service is essential, every interaction counts double. Absorb incident peaks, cut billing disputes and collect with respect.
Industry challenges
Three storms every operator knows
Billing disputes
Estimated readings, regularizations, tariff changes: long queries that saturate agents.
Collecting for an essential service
Recovering debt without breaking the relationship — inside strict disconnection rules.
The Vocalcom answer
Proactive in the crisis, clear on the bill
Proactive outage alerts
Mass notification by area and channel before they call: inbound volume drops by itself.
AI for billing and readings
Bill queries, meter readings and contract changes resolved in self-service, 24/7.
Collections with verified calls
Reminders, payment plans and payment on WhatsApp — with regulatory limits as platform rules.
Continuity and scale
Cloud architecture built for the worst day of the year.
Talk to a utilities expert
Energy, water and gas across Europe and Latin America.