Peaks that break operations
Launches, outages, billing cycles: volume multiplies tenfold in hours and quality can't drop with it.
Telecommunications
Massive volume, churn contained, sales calls that get answered
Millions of interactions a month, retention campaigns and 24/7 support: the platform operators use so scale doesn't degrade experience.
Industry challenges
Telco CX is decided on three fronts
Churn and portability
Every unanswered retention call is a customer walking away — with your spam-flagged prefix in the middle.
Costly tech support
Repetitive diagnostics burning agent hours on problems that usually take three steps to fix.
The Vocalcom answer
Frictionless scale, retention that arrives on time
AI that absorbs the peaks
AI agents resolving billing, guided diagnostics and simple requests — 24/7, no queue.
Retention that gets answered
Predictive dialer with +28% reach, protected number reputation and verified calls for critical campaigns.
18+ channels, one context
The customer starts in the app, continues on WhatsApp and finishes on voice — the agent sees the whole journey.
Upsell at the right moment
Proactive campaigns on real usage signals: the offer lands when the customer needs it.
Talk to a telco operations expert
References across carriers and telco BPOs in Europe and Latin America.