The claims peak
Storms, hail, mass incidents: volume explodes exactly when customers need answers most.
Insurance
Claims, policies and renewals: CX that builds trust
From first notice of loss to renewal, across 18+ channels, with the compliance and traceability the industry demands.
Industry challenges
Three moments where insurers win or lose the relationship
Fraud at declaration
Verifying identity and consistency without turning every call into an interrogation.
Regulation and mediation
Pre-contractual information, deadlines, recording: every action must be provable.
The Vocalcom answer
The whole insurance cycle, on one platform
AI for first notice of loss
An AI agent registers the FNOL 24/7, opens the file and books the adjuster — humans step in where they add value.
Biometrics against fraud
Voiceprint authentication and verified calls: solid identity in both directions.
Provable compliance
Auto QM checks mandatory wording and deadlines on 100% of interactions.
Proactive renewals
Reminders and offers on the channel policyholders open, with signature and payment in the conversation.
Talk to an insurance CX expert
References across insurers and mutuals in Europe and Latin America.