Regulation in every interaction
GDPR, DORA, PCI-DSS, mandatory recording: every conversation is a regulated act — every breach, a quantifiable risk.
Banking
Regulated CX, automated and worthy of your customers
Service, sales and collections for financial institutions: compliance by design, voice biometrics, verified calls and AI agents with bank-grade guardrails.
Industry challenges
Three pressures shaping financial CX
Fraud and identity
Phone impersonation is growing and passwords no longer suffice. Verifying who's calling — both ways — became critical.
Collections under pressure
Growing portfolios, falling contact rates, and customers who no longer answer unknown numbers.
The Vocalcom answer
A platform your compliance team approves too
Compliance by design
ISO 27001, PCI-DSS and SOC 2 certified; built to support your GDPR and DORA obligations. Calling hours, consents and legal wording enforced as platform rules, with Auto QM watching 100%.
Trust in both directions
Voice biometrics to authenticate your customers; WhatsApp verified calls so they recognize you.
Collections that recover
Reminders, verified-call negotiation and payment agreements in the same conversation, fully traceable.
AI agents with bank-grade guardrails
Balances, simple operations and first-line handling resolved by AI — within strict limits, human escalation guaranteed.
Talk to a financial CX expert
Local teams across Europe and Latin America, with references in banking and regulated collections.