The chain disruption
One cancelled flight means hundreds of urgent rebookings at once — with customers watching the clock.
Travel & leisure
When the flight is cancelled, your CX is the product
Disruptions, time zones and extreme seasonality: the platform that accompanies travelers 24/7, in their language and on their channel.
Industry challenges
Travel is decided in the moments of tension
24/7 across every time zone
The traveler calls from another continent at 3 a.m. your time.
Extreme seasonality
Summer and holidays multiply volume; the rest of the year, the structure is oversized.
The Vocalcom answer
A travel assistant in the customer's pocket
AI that rebooks instantly
Changes, refunds and alternatives handled autonomously at the peak of the disruption.
60 languages, 24/7
The AI agent serves travelers in their language at any hour; humans take the complex cases.
Itineraries and alerts on WhatsApp
Boarding passes, gate changes, hotel check-in: everything in the trip's thread.
Seasonal elasticity
AI absorbs the high season without oversizing the year-round team.
Talk to a travel CX expert
Airlines, OTAs, hotels and leisure across Europe and Latin America.