Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Customer Experience 2 min read

How to Prevent Customers From Hanging Up on Your Brand

How to Prevent Customers From Hanging Up on Your Brand. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

Read more
Contact Center 3 min read

5 Qualities of an Exceptional Contact Center

5 Qualities of an Exceptional Contact Center. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

Read more
Customer Experience 2 min read

4 Reasons Customers Want to Speak to Your Brand

4 Reasons Customers Want to Speak to Your Brand. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

Read more
Customer Experience 3 min read

5 Ways to Connect Emotionally with Customers

5 Ways to Connect Emotionally with Customers. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

Read more
Customer Experience 3 min read

How to Impress Your Customers with Proactive Service

How to Impress Your Customers with Proactive Service. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

Read more
Product 3 min read

6 Tips for Creating a User-Friendly IVR System

6 Tips for Creating a User-Friendly IVR System. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

Read more
Customer Experience 4 min read

5 Things Millennial Customers Want From Your Brand

5 Things Millennial Customers Want From Your Brand. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

Read more
Product 2 min read

5 Ways to Optimize Live Chat

5 Ways to Optimize Live Chat. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

Read more

The platform

The products behind our articles

Every article ties back to a real operational problem. Here is how Vocalcom solves it.

Explore the platform

Contact center

AI & quality

Outbound

In our articles

Don't miss a thing

Get the latest AI contact center insights, twice a month

By subscribing, you accept our Privacy Policy.

Ready to transform your contact center?

Book a Demo