Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Customer Experience 3 min read

6 Benefits of Identifying Recurring Customer Issues

6 Benefits of Identifying Recurring Customer Issues. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Customer Experience 3 min read

6 Ways to Foster Customer Loyalty

6 Ways to Foster Customer Loyalty. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Product 3 min read

5 Essential Rules for Omnichannel Success

5 Essential Rules for Omnichannel Success. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

5 Obstacles to Customer Service Success

Vocalcom explains what the 5 barriers to customer service success are and how to overcome them for better results.

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Customer Experience 3 min read

6 Customer Survey Mistakes to Avoid

6 Customer Survey Mistakes to Avoid. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Outbound 3 min read

5 Tips for Sales Agent Communications

5 Tips for Sales Agent Communications. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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AI 3 min read

AI: 4 Key Benefits for the Customer Experience

AI: 4 Key Benefits for the Customer Experience. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Customer Experience 3 min read

5 Ways to Better Understand Your Customers

5 Ways to Better Understand Your Customers. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

6 Essential Rules for Customer Experience Design

6 Essential Rules for Customer Experience Design. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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