Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Customer Experience 3 min read

5 Questions to Ask When Creating Customer Journey Maps

5 Questions to Ask When Creating Customer Journey Maps. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Customer Experience 3 min read

5 Tips for Transforming Your Digital Customer Service

5 Tips for Transforming Your Digital Customer Service. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Contact Center 3 min read

6 Qualities Every Customer Service Agent Should Have

6 Qualities Every Customer Service Agent Should Have. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Customer Experience 3 min read

5 Ways to Make Customers Choose Your Brand

what does it take for consumers to choose your brand over others? Here are 5 ways to win customers’ hearts and urge them to choose your brand.

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