Trends, deep dives and practitioner stories from the AI contact center.
Product
For years, the rule was simple: on the WhatsApp business platform you wrote, you didn't talk. The call button, for company numbers, simply didn't exist. Since July 2025 it does. WhatsApp Business Calling arrived with the general availability of the API, and with it something traditional phone lost long ago: the customer knowing who's calling before they pick up.
Navigating Next Steps in Call Center Software. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
UC & Collaboration Are Here to Stay. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.
Methodizing and Developing Cross-Platform Consistency. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…
Elevating the Awareness of Your Contact Center's Ecommerce Strategy. Engage your customers wherever they are, no matter their communication channel, with an intuitive and…
Leveraging Smartphones Leads to Service Success. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Cracking Down on Customer Churn. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.
Getting a Firm Grasp on Customer Retention. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.
Utilizing Common Smartphone Features to Inform Contact Center Clients. Engage your customers wherever they are, no matter their communication channel, with an intuitive…
Leveraging Smartphone Purchases and Searches for Improved Customer Service. Engage your customers wherever they are, no matter their communication channel, with an…
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Chat and verified calls in one thread. 4x more conversions on your customers' favorite channel.
From the blogWhatsApp Business Calling, explained without the hypeDiscoverAI & quality
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