Trends, deep dives and practitioner stories from the AI contact center.
Product
For years, the rule was simple: on the WhatsApp business platform you wrote, you didn't talk. The call button, for company numbers, simply didn't exist. Since July 2025 it does. WhatsApp Business Calling arrived with the general availability of the API, and with it something traditional phone lost long ago: the customer knowing who's calling before they pick up.
Two Big Cloud Trends Being Predicted for 2014. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
There's Only One Way to Knock Down Lengthy Call Center Wait Times. Engage your customers wherever they are, no matter their communication channel, with an intuitive and…
Congratulations, You're (Mobility) Engaged!. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Four Ways You Can 'Wow' Your Mobile Customer. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
The Difference between Mobile and Web Engagement. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Four Trends to Prepare for with the Rise of Mobile Apps. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…
The Effects of BYOD on Your Mobile Strategy. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Simple Holiday Mobile Engagement Ideas For Every Call Center. Engage your customers wherever they are, no matter their communication channel, with an intuitive and…
New Research Reveals the Growing Role of Cloud Analytics for Gaining Customer Insight. Engage your customers wherever they are, no matter their communication channel…
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Contact center
Chat and verified calls in one thread. 4x more conversions on your customers' favorite channel.
From the blogWhatsApp Business Calling, explained without the hypeDiscoverAI & quality
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