Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Customer Experience 3 min read

5 Ways to Empower the Modern Customer

5 Ways to Empower the Modern Customer. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Product 3 min read

6 Tips for Optimizing the Live Chat Experience

6 Tips for Optimizing the Live Chat Experience. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Product 3 min read

5 Ways to Optimize the IVR Experience

5 ways to optimize the IVR experience. Engage with your customers on their channels of choice and offers an automated option that ensures a quick connection to the most…

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Customer Experience 3 min read

7 Mistakes to Avoid With Call Scripts

7 Mistakes to Avoid With Call Scripts. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

5 Essential Tips for Measuring Customer Satisfaction

5 Essential Tips for Measuring Customer Satisfaction. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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