Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

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How to Empower Contact Center Agents. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

Engaging Customers Through Video: 5 Essential Tips

Engaging Customers Through Video: 5 Essential Tips. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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How to Optimize Digital Customer Engagement. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Outbound 2 min read

5 Ways Personalization Drives Sales Success

5 Ways Personalization Drives Sales Success. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Customer Experience 4 min read

Top 7 Customer Engagement Trends in 2018

Top 7 Customer Engagement Trends in 2018. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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