Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Customer Experience 3 min read

6 Mistakes That Harm Your Brand’s Digital Reputation

6 Mistakes That Harm Your Brand’s Digital Reputation. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Product 2 min read

5 Reasons Why Email Customer Service Still Matters

5 Reasons Why Email Customer Service Still Matters. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Customer Experience 3 min read

6 Key Advantages of Customer Journey Maps

6 Key Advantages of Customer Journey Maps. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

6 Steps for Building a Customer-Centric Brand

6 Steps for Building a Customer-Centric Brand. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Customer Experience 3 min read

How to Modernize Customer Survey Practices

How to Modernize Customer Survey Practices. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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AI 3 min read

5 Ways AI Can Drive Proactive Customer Service

5 Ways AI Can Drive Proactive Customer Service. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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Customer Experience 3 min read

6 Tips for Satisfying Customers on the Voice Channel

6 Tips for Satisfying Customers on the Voice Channel. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Customer Experience 3 min read

5 Ways to Build Customer Trust

5 Ways to Build Customer Trust. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

6 Key Trends Shaping Social Customer Service

6 Key Trends Shaping Social Customer Service. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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