Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Contact Center 1 min read

The Call Center is Here to Stay

The Call Center is Here to Stay. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

Read more
Contact Center 2 min read

The Emergence of the Social Call Center

The Emergence of the Social Call Center. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

Read more
Product 1 min read

Three Reasons You Need Hermes Cloud

Three Reasons You Need Hermes Cloud. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

Read more
Contact Center 2 min read

What Drives Your Contact Center Engagement?

What Drives Your Contact Center Engagement?. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

Read more

The platform

The products behind our articles

Every article ties back to a real operational problem. Here is how Vocalcom solves it.

Explore the platform

Contact center

AI & quality

Outbound

In our articles

Don't miss a thing

Get the latest AI contact center insights, twice a month

By subscribing, you accept our Privacy Policy.

Ready to transform your contact center?

Book a Demo