Trends, deep dives and practitioner stories from the AI contact center.
Product
For years, the rule was simple: on the WhatsApp business platform you wrote, you didn't talk. The call button, for company numbers, simply didn't exist. Since July 2025 it does. WhatsApp Business Calling arrived with the general availability of the API, and with it something traditional phone lost long ago: the customer knowing who's calling before they pick up.
The Cost of Losing Customer Satisfaction Without the Right Telemarketing Software. Engage your customers wherever they are, no matter their communication channel, with an…
The Power of Social Media and Telemarketing. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Surprising New Twitter Statistics That Could Shake Up Your Service Strategy. Engage your customers wherever they are, no matter their communication channel, with an…
Inspire Valuable Customer Interactions with the Right Predictive Dialer. Engage your customers wherever they are, no matter their communication channel, with an intuitive…
If the Contact Center Were a Person, What Would It Be Thinking?. Engage your customers wherever they are, no matter their communication channel, with an intuitive and…
The Evolution of Customer Loyalty: It Doesn't Happen Overnight. Engage your customers wherever they are, no matter their communication channel, with an intuitive and…
Why a Cloud Contact Center Is No Longer Just a Perk. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…
Have You Ever Considered Outsourced Telemarketing?. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…
Why Your Retail Company Needs Powerful CRM Technology. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…
The platform
Every article ties back to a real operational problem. Here is how Vocalcom solves it.
Contact center
Chat and verified calls in one thread. 4x more conversions on your customers' favorite channel.
From the blogWhatsApp Business Calling, explained without the hypeDiscoverAI & quality
Outbound
In our articles
Don't miss a thing
