Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

Customer Experience 3 min read

Vocalcom business development

Vocalcom is pursuing its business development by investing in one part in the most promising markets, and by continuing to establish its leading position in historic…

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Customer Experience 7 min read

What are the changes to customer service?

Digitalization shuffled the cards, giving power back to customers. Companies must therefore adapt themselves and create seamless 360° customer journeys if they wish to…

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Contact Center 4 min read

Contact Center Analytics: Reporting vs. Supervision

Contact centers must have both a short-term vision that allows for real-time adaptations using supervision tools and long-term goals for achieving customer service…

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