Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

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Why use call center software?

Call center software is an essential tool for agents, improving their working conditions and increasing comfort and efficiency.

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How to install call center software?

How does installation work? To help you understand the process, Vocalcom has listed the seven essential steps for you.

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What is an IVR used for?

The Interactive Voice Response system improves telephone support and provides an optimal customer experience within your company.

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What are the advantages of an IVR?

IVR enables companies to efficiently manage their incoming calls through an interactive menu that directs callers to the right department.

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What is an IVR (interactive voice response)?

IVR is an automated computer system used in the telecommunications industry, particularly by call centers and customer service departments.

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Product 3 min read

How does an IVR work?

Discover how IVR can automate some interactions and direct callers to the most relevant service.

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IVR and call deflection

Call deflection refers to a strategy that redirects incoming calls to alternative support channels.

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