Inside CX

Trends, deep dives and practitioner stories from the AI contact center.

Regulation

Spain's 400 prefix from 17 October 2026: what your contact center must change

Some dates get circled in red in a contact center, and here's one: 17 October 2026. From that day, every commercial call in Spain must come from a nine-digit number starting with 400. That's the Resolution of 14 April 2026, published in the BOE two days later as part of the government's anti-scam plan — at the end of a six-month transition period. The fine print isn't fine at all: carriers will block non-compliant commercial traffic.

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How to Satisfy Customers with First Contact Resolution

How to Satisfy Customers with First Contact Resolution. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Call Scripts: 6 Golden Rules to Satisfy Your Customers

Call Scripts: 6 Golden Rules to Satisfy Your Customers. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible…

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Customer Experience 3 min read

How to Find Customer Pain Points

How to Find Customer Pain Points. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

6 Ways to Give Your Customer Service a Human Touch

6 Ways to Give Your Customer Service a Human Touch. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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AI 3 min read

5 Reasons Why Customers Love Chatbots

5 Reasons Why Customers Love Chatbots. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact center.

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Customer Experience 3 min read

Customer Feedback: 6 Key Benefits for your Brand

Customer Feedback: 6 Key Benefits for your Brand. Engage your customers wherever they are, no matter their communication channel, with an intuitive and flexible contact…

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