The platform

Vocalcom 7

Award Winning Software for Amazing Customer Experiences Every Time. AI agents, humans and systems working as one to resolve every interaction — across every channel.

Smarter CX. Faster. More Human.
Cloud, on-premises or hybrid
300+ KPI · BI · 50+ integrations

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Contact Center

AI-Native Contact Center SoftwareHelp agents be more productive and give customers more choice.Predictive Dialer+28% reach rate thanks to progressive and predictive dialing.Debt Collection DialerAutomate debt collection calls, boost answer rates, and stay compliant.CX AutomationStreamline processes by connecting channels, software and actions with automated flows.BI & AnalyticsAnalyze performance, trends, and customer interaction data.

AI & Automation

AI WorkforceAutomate your CX with Vocalcom AI — a secure, cost-effective omnichannel AI agent solution.AI Agent AssistReal-time guidance during the call, automatic summaries and compliance check.AI Trust & GovernanceSupervisors validate and take over before the AI executes anything sensitive. Full traceability, built in.AI Quality MonitoringAutomatically evaluate calls and notes against regulatory policies, scripts, and compliance standards.Debt Collection AI AgentAn AI debt collection agent helps automate payment follow-up and support smarter collections workflows.

ROI CalculatorEstimate the savings and efficiency gains AI agents bring to your contact center.NewSpeed to lead powered by ValoriaSpam-free, on autopilot. 4x more real conversations. Valoria handles caller-ID rotation, branded calling, and carrier attestation in the background.NewWhatsApp CallingChat and verified calls in one thread. 4x more conversions on your customers' favorite channel.

Solutions

Industries

Banking Insurance Healthcare Travel & leisure BPO Retail & e-commerce Telecommunications Energy & utilities

Featured

Customer storiesAllianz, Orange, Konecta, Claro, Teleperformance and 150,000+ users run their CX on Vocalcom. Here are their numbers.Read the stories

Company

About Us

Customer Stories Blog Who we are Worldwide presence Careers Awards & certifications CSR

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Worldwide presenceTeams across Europe, Latin America, the Middle East, Africa and Asia-Pacific, close to your operations and your customers.See our offices

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[Infographic] Omnichannel customer service : 10 stats to understand it all

Published 23 December 2020· Updated 22 November 2022

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