Cevital Chooses Vocalcom Solution
Our Solution was chosen by the 2nd most important Algerian Group CEVITAL in order to manage their Omni-channel Customer management Contact Center.Cevital is a major Algerian Company, created by IssadRebrab in 1998. Currently, it’s the Second Algerian company by revenue behind Sonatrach . The company specializes in the food industry. Cevital employs over 15,000 employees in Algeria Cevital has several brands in Algeria like the Car Dealer “HYUNDAI”.
A New Direction
Strategic direction of CEVITAL has decided to set 2011 as the establishment of a multi-channel contact center to provide value added services to its customers (distributors and customers) In this strategy, it was very important to choose a reliable partner offering flexible solutions, with robust international benchmarks. The various studies conducted by the manufacturer focused on the choice of solutions Omni-channel by VOCALCOM.
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