All customer stories
Customer story · Retail & e-commerce
Blancheporte
800,000 calls a year, a seamless move to the cloud, and AI added one layer at a time
- EMEA
- Retail & e-commerce
- Cloud contact center
- AI & conversation analytics
- Quality monitoring
- Omnichannel
More customer stories
Buyer's Guide 2026
AI & CX automation: how to choose the technology to reach, engage, automate and serve your customers, without losing control of your data, infrastructure or AI
GlobalRead the story — Buyer's Guide 2026
CNM Prévoyance Santé
90,000 members, 90%+ of calls answered and the abandonment rate cut in half
EMEARead the story — CNM Prévoyance Santé
SFR
One cloud platform for every outsourcer: 1,000+ agents and an 80–85% conversion rate
EMEARead the story — SFR